Direct Express Auto Transport Reviews

Over 20 years experience shipping cars across the USA. Better Business Bureau (BBB) Accredited with an A+ rating. Thousands of 5 star Google Reviews (the most reliable) and the BBB.

Customers and carriers love us!

People Love

Direct Express Auto Transport

Excellent

Direct Express Auto Transport4.6

Based on 1130 reviews

See all reviews

review us on

Anonymous R.

4 weeks ago

My experience was great! I paid for expedited shipping and pickup was set 4 days from that day. Direct express’s customer service is great. The carrier they picked did a good job and my car arrived in perfect condition within 3 days! All the stuff I left in the vehicle was intact.

Lesle C.

2 months ago

Booking with Direct Express Auto Transport via John was simple and completed quickly. I called and booked on Friday, their contracted hauler picked up my truck on Saturday afternoon. The truck was securely transported with delivery complete by dinner time on Sunday. The transport was from mid- florida to mid-Michigan! Fantastic job team! The price for an emergency transport was extremely reasonable. All conversations were positive with plan information complete in confirmation emails and up-date texts. I will definitely use their services again and highly reccomend Direct Express Auto Transport transport needs.

Sheri T.

5 months ago

There is a lot of anxiety shipping your car. However Direct Express
And their carrier Speedstar did an exceptional job.. everyone was
Courteous and the driver was extremely competent. They transported or car in 30 hrs from TX to MA. I would definitely use them again.

Adam

5 months ago

They did great. I had some unforeseen circumstances arise right before I was getting ready to ship my car. I had to change the pickup date twice. They were very patient and worked with me for the best outcome. I received my car a day early in good condition. I’ll be using them again in the future

Gregory P.

6 months ago

Direct Express Transfer has been amazing. Affordable, professional, always on time. Would highly recommend Direct Express Transfer.

VIRGILIO D.

6 months ago

Good service and coordination to all drivers. The pick up is on time and same with the delivery,

Mark P.

7 months ago

I contracted Direct Express Auto Transport to pick up a vehicle I purchased at auction in Portland, for delivery to Michigan. This was the only transport company I found where on their website I could select the actual vehicle I was transporting in a non-running condition. Their quoted price was the actual price I paid. No add on's. Ashley in customer service was fantastic, and lined up a driver within 24 hours. Vehicle was picked up that same day, and was delivered with no issues 3 days later. Great company!!!

9 months ago

Everything went fantastic, even when one carrier canceled they found me another one the same day. Car got to me in perfect condition on time.

marty J.

9 months ago

right on time with my truck no damage good job

Arnold H.

9 months ago

My experience was great with you company - fast and friendly service from my initial conversation with Katie to expert handling of the vehicle by the driver. Great service throughout the process. Highly recommend to anyone needing to ship their vehicle. Thank you

Frequently Asked Questions About Auto Transport

Is It Better To Pay A Deposit?

Making a nominal partial payment is preferred by carriers but not essential. Carriers like getting paid with Cash or Money Order upon delivery, and who doesn’t? A partial credit card payment and balance due upon delivery accomplishes that. But a full credit card payment upfront also works if the carrier trusts the broker. Carriers have known Direct Express Auto Transport for nearly twenty years and the trust is there. So either method works with us.

If You Are Shipping To Yourself, How Do You Figure Out When To Make Your Car Available?

This is one of the trickier questions in car shipping, because it’s almost impossible not to be inconvenienced at one end or the other when shipping a car to yourself. Establishing a support system of friends and family who can assist you in this process is essential, and we recommend you alert them to your schedule and find out who will be able to transport you during the time that your vehicle is unavailable. Let us know who will be driving you and when, so we can help coordinate the process. If your support system is at the shipping origin, then keep your car available until you begin traveling via plane or bus. Tell us who your contact person is, including address and cell phone number. Make your car available around the time you leave. That doesn’t mean it will get picked up right away because there might not be a car carrier ready the day that you leave. Indeed, it could be another few days or even several days (if you’re in a remote location) before a carrier is in the area to make that run. Wherever you are going, rent a car, or use a ride-sharing service until yours arrives. A good rule of thumb is to estimate that once your vehicle is picked up, the carrier will travel 500 miles per day. So depending on the distance you may be without your personal car for several days or weeks. We encourage our customers to plan accordingly. If your support system is at the shipping destination, you are frankly under more pressure. You don’t want the stress of waiting until the last minute only to find out there is not a carrier ready to load and get on the road when you fly out. So give yourself time, especially if in a remote location. Rule of thumb, make your vehicle available at least one or two weeks ahead of when you are scheduled to leave. After all, you have people at the destination that will receive it anytime. But you must get it moving before you do. Our car shipping quotes calculator does a very good job at setting the price to be successful 90% of the time within one week. But you should consider expediting your order $50, $100 or $200 depending upon your sense of hurry and urgency. You can do that yourself online or call us at 800-600-3750 to perform that task.

How Long Will It Take To Pick Up My Vehicle?

Over 90% of our orders ship inside of one week. That could be anywhere from 1 to 7 days. Most of the U.S. population lives in a major metropolitan area and is shipping to another well populated area, and that makes a big difference. Cars usually ship in a very regular manner, almost half within just a few days. If either your origination or destination locations are away from population centers, in other words in a remote area, then you might consider meeting a driver in a nearby big city or town to increase your chances of shipping timely. Remember, anyone you choose can serve as your point of contact, which takes the stress out of shipping your vehicle.

How Long Does It Take To Deliver My Vehicle?

Delivering is final step in the process, and also the simplest part. Once your vehicle has been assigned and picked up, not too much can go wrong. Once the vehicle is picked up, you can estimate that it will take roughly 1 day of transit time for every 500 miles distance. Delivery Time Estimate Guide 100-500 miles takes 1 or 2 days 500-1000 miles takes 2 or 3 days 1000-1500 miles takes 3 or 4 days 1500-2000 miles takes 4 or 5 days 2000-2500 miles takes 5 or 6 days 2500-3000 miles takes 6 or 7 days Depending on the distance, weather conditions and population centers it could be a few days or weeks until a vehicle reaches its destination. The carriers usually estimate about 10 days on coast to coast trips, but they frequently arrive earlier.

Can I Put Stuff In My Car When I Ship It?

Yes and no. The strict interpretation is no, you can’t ship items inside your vehicle. The reality is that almost all carriers look the other way on items that weigh less than 100 pounds, roughly the equivalent of 2 suitcases. We recommend placing any additional items in the trunk and out of sight. The U.S. Transportation Law states that a carrier can be fined $10,000 for hauling household items in the vehicle, but it’s rarely enforced. However, the drivers do estimate the weight of each vehicle that they carry and don’t want problems at weight scales. So they must keep the personal items to a minimum. Some drivers will accept a tip ($50-$250) for hauling extra stuff, but some won’t. Rule of thumb, don’t take advantage. The driver is there to ship a car, not move the owner’s belongings. Our vehicle transport cost calculator will not add an extra charge for additional items because it would be presumptuous of us to expect the driver to do it. If you want to add items to your vehicle, discuss it with the driver.

You Just Found The Best Auto Transport Company

We originated the instant car shipping quote calculator nearly twenty years ago. It didn’t exist before Direct Express Auto Transport unleashed it, and changed the industry overnight.

We were also the first to allow customer cancellations any time prior to the shipping of the vehicle, with absolutely no penalty. The rest of the auto transport industry soon followed our lead. They had to.

We have always been pro customer, and still don’t ask for any personal information prior to giving a car shipping quote. Whether online or on the phone with a Direct Express representative, the customer can easily get a hassle-free quote, which further separates us from the pack. That’s confidence, folks!